How can we help?

Yes. Availability is kept up to date and checked again when you send your request, so you will know straight away if a time is no longer available.

Some hosts review each request before accepting it — wedding spaces usually do, because a full-day booking is a bigger commitment. Nothing is charged while the host reviews your request. If they accept, you are asked to pay the deposit; the booking is confirmed once that payment succeeds. If they decline, the request closes without a charge. You can see the current status any time under My Bookings.

Most hosts respond within a day. You will get an email as soon as they approve or decline, and you can message them directly from the booking in the meantime if your date is tight.

They are two separate bookings today. Book your space first, then book a photographer, caterer, or DJ from Services for the same date — you approve and pay for each one separately, and each has its own confirmation.

They do, and the listing always shows which applies. A wedding hall is normally booked as a whole day. A party room is booked in fixed blocks, such as three hours. A meeting room may have several identical rooms available, so the same hour can be booked more than once until they run out. You do not need to work any of this out — pick a date and the listing shows you what is actually free.

You pay by FPX online banking or card, on our payment partner’s own secure page. BookSpace never sees or stores your card number or banking login.

Most listings take a deposit to secure the date rather than the full amount upfront. The checkout shows you exactly what is due now and what remains. The balance is settled directly with the host or service vendor by the date they specify. If there is a problem with a balance payment, contact the business first, then contact BookSpace if you need help.

Your exact refund amount is shown before you confirm a cancellation. You can cancel within 24 hours of paying for a full refund of the amount paid through BookSpace, whatever the event date. After that, eligibility depends on how long ago you paid and how close the event is. Read the full refund policy for the details. The separately shown processing fee is not refundable.

Please allow up to 14 working days for a refund to reach your account. If it has been longer, email support@bookspace.my with your booking reference.

We will guide you through the cancellation and refund process. You will receive any eligible refund for money paid through BookSpace; the separately shown processing fee is not refundable. If you have paid a balance directly to the host, ask them to return it and contact us if you need help.

Start from the venue partner page. Create or reuse your BookSpace account, then build a private draft with your venue details, photos, bookable spaces and pricing. Submit the completed listing once; our team usually reviews it within one or two days, and nothing is public before approval.

In the venue console, open Spaces and choose the space you want to update. There you can edit its details, photos, rooms, packages, pricing and whether requests need your approval. BookSpace applies one cancellation policy to every listing.

Yes — it is a setting on each space’s Details tab. With approval on, requests arrive in Bookings for you to accept or decline. Nothing is charged until you accept; the customer is then asked to pay the deposit to confirm the booking.

Use Calendar in the venue console. Blocking a period takes it off sale immediately for the room you choose, and existing confirmed bookings are never affected.

You keep the full listed price. The deposit collected through BookSpace is paid to your verified bank account after the booking’s cancellation window closes. Any remaining balance is settled directly with the customer. See the amount, expected date and status in Payouts.

Yes — Vendors in the venue console lets you send a direct hire request. If the vendor accepts, you pay the deposit through BookSpace and can manage the engagement from your console.

A venue partner publishes spaces and availability. A service vendor publishes clear packages with a price, included hours and deliverables. Every booking you receive is a request you approve or decline; nothing is confirmed without you.

Customers booking you directly for their event, and venue partners hiring you for an event at their space. All requests arrive in your vendor console and appear on your calendar.

Open Profile & services in the vendor console. Each package carries its own price, included hours and deliverables, and your public profile updates after you save.

Only a customer with a completed booking can leave a review on that space or service, so every rating comes from someone who actually attended. We never edit reviews to favour a listing.

That an administrator has checked the business’s contact and banking details before the listing was allowed to accept bookings. Verified hosts carry a badge on their listings.

That is deliberate. Changing or resetting your password ends every other active session, so if someone else had access to your account, a password change removes it straight away.

Open the booking and use Report an issue. Tell us what happened and include any useful details. Our team will review it and explain the next step.